Frequently asked questions
Everything park owners ask us about Park Pal. Don't see your question? Just ask.
General
What is Park Pal?
Park Pal is management software for RV parks, campgrounds and mobile home parks. It automates online booking, monthly rent, electric billing, stay extensions, Google review requests and guest emails from one login.
Who is Park Pal for?
Anyone who owns or manages an RV park or campground, including parks with long-term residents. Mobile home parks use it for lot rent and utility billing.
Do I need to install anything?
No. Park Pal runs in your web browser on a computer, tablet or phone.
How much does it cost?
Pricing is custom to your park. Request a quote on the pricing page and we will reply with a clear price.
Do I keep my own website and payment account?
Yes. Guests book on your own website, and payments go straight to your own account.
Revenue automation
How does Park Pal get guests to stay longer?
Guests get a simple, well-timed invitation to add nights and can pay online in seconds. Contact us and we will show you how it works.
Can Park Pal help us get more Google reviews?
Yes. Park Pal asks guests about their stay and helps happy guests leave a review. Feedback that needs attention comes to your team first.
Can I run promotions?
Yes. Coupons, promo codes and length-of-stay pricing are built in.
Online booking
Do guests book on my website or yours?
On yours. Park Pal powers booking on your park's own website, so you keep your brand and your guests.
Where does the money go?
Straight to your own account. Park Pal never holds your funds.
Can two guests book the same site?
No. Park Pal protects every site during checkout so it can never be double-booked.
Long-term residents & rent
Can I review charges before residents are billed?
Yes. You approve charges before anything is collected.
Does it work for mobile home parks?
Yes. Lot rent, deposits, late fees and utility billing work the same way.
What happens when a payment fails?
Park Pal follows up for you, so you are not chasing residents.
Electric metering & billing
Which meters are supported?
Park Pal works with popular smart energy meters. Contact us and we will check your setup.
We don't have smart meters yet. Can we still use Park Pal?
Yes. Electric billing is optional. Start with the features you need and add it later.
Can I set my own electric rate?
Yes. You set your rates for each site.
Guest emails & AI chat
Can emails use my park's branding?
Yes. Emails go out in your park's name with your photos and contact details.
Does the chat speak Spanish?
Yes. The website assistant answers in English and Spanish.
Will guests get duplicate emails?
No. Each guest gets each email once.
Staff, security & multi-park
Can I manage more than one park?
Yes. One login can manage any number of parks, and staff only see the parks they work at.
Who can see guest IDs and payment info?
Only your authorized staff. Card details are handled by a secure payment provider.
Is there a record of changes?
Yes. The activity log records every action.
Still have questions?
Send us a note and we'll get back to you with answers and pricing for your park.
